Support

ReviewFlow is made by one person. Email arrives in my inbox, not a ticket queue, and I answer it myself.

It helps if you say which operating system you are on, and the email address you signed in with. You do not need to send a recording, and please do not send one containing anything confidential - I can almost always work it out from a description.

Cancelling

You do not need me for this. Open Settings in the app and choose Manage or cancel subscription, or go to reviewflow.review/account and we will email you a link - that one needs nothing but your email address, so it works even if the app is gone.

Cancel during the free trial and you are never charged. If you have been charged and something went wrong at my end, tell me and I will put it right.

Windows says the app is not recognised

That is SmartScreen, and it is expected for now: the Windows installer is not yet signed with a code-signing certificate, so Windows warns about it. Choose More info, then Run anyway. If you would rather not, the macOS build is signed and notarised by Apple and shows no such warning.

I paid, and the app still asks me to subscribe

Switch back to ReviewFlow and give it a few seconds - it re-checks when the window regains focus. If it has not caught up, quit and reopen it, which checks again on start-up. If it still will not budge, email me with the address you paid with; the payment is safe either way and you will not be charged twice.

A recording failed

The app keeps what it captured. Reopen it and use Try again on the error screen - it resumes from whatever finished, so it will not re-transcribe audio you have already paid for. If it fails a second time, email me and say which step it stopped on; the screen names it.

Anything else

Bugs, refunds, feature requests, or telling me the product is wrong about something - all the same address. The last one is the most useful.