Terms of service

Last updated 8 August 2026.

These terms are the agreement between you and ReviewFlow, operated by a sole trader in the United Kingdom, when you download the app or take out a subscription.

Postal address: Office 20611, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Contact: support@reviewflow.review

1. What you are getting

A licence to install and use ReviewFlow on computers you control, for as long as your subscription is active. The licence is personal to you and cannot be resold, sublicensed or shared between people. You may use it for commercial work.

2. Your recordings are yours

We claim no ownership of anything you record, transcribe or produce with ReviewFlow, and no right to use it beyond running the service for you. What you capture is your business, including whatever software appears in it.

3. Subscription and payment

• New accounts begin with a 7-day free trial. We email you before it ends, and you are not charged if you cancel first.
• After the trial, subscriptions are £8 per month, or £60 per year - which works out at £5 per month and is billed once annually, not monthly. Both renew automatically until you cancel.
• Payment is handled by our payment provider, which is the merchant of record and issues your invoice. Their terms apply to the transaction itself.
• Prices include any sales tax or VAT applicable where you are.
• You can cancel at any time, either from Settings in the app or at reviewflow.review/account, which needs nothing but your email address. Cancelling stops the next renewal; it does not shorten the period you have already paid for.
• If we change the price, we will email you at least 30 days beforehand, and the change applies from your next renewal.

4. Cancelling and refunds

The free trial is how you find out whether ReviewFlow is for you. Cancel before it ends and you are never charged - from Settings in the app, or at reviewflow.review/account, which needs nothing but your email address.

After that, cancelling stops the next renewal rather than refunding the period you are in. We do not offer a refund beyond that as a matter of policy, though we would rather hear from you than not: if something went wrong at our end, email support@reviewflow.review and we will put it right.

None of this affects your statutory rights. You have a legal right to cancel a distance contract within 14 days under the Consumer Contracts Regulations 2013, and where that right applies we will honour it; if you asked us to start the service inside that period, we may charge for the part you used. Nothing in these terms takes that away, and nothing here is meant to.

5. Fair use

Subscriptions are described as unlimited because ordinary use is unlimited, and every transcription costs us money. We may contact you about your usage if it is many times a normal working pattern, or if the account appears to be shared or automated. We will always ask before we act.

6. What you must not do

• Record people without whatever consent the law where you are requires.
• Use ReviewFlow to capture material you have no right to capture.
• Resell the service, or run it as a service for others.
• Attempt to extract our API credentials or bypass the subscription check.

Recording your own screen is your responsibility. If someone else's voice or personal data ends up in a recording, you are the one who decided to record it.

7. Availability

Transcription depends on third-party services, so we cannot promise the product is available every minute. We do not offer a service level guarantee. If a fault on our side stops you working for an extended period, tell us and we will credit or refund the time fairly.

8. Changes to the product

Features may change as the product develops. If we remove something you depended on, we will say so in the release notes, and if it materially reduces what you paid for, you may cancel and receive a pro-rata refund.

9. Liability

Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited, and nothing here affects your statutory rights as a consumer.

Otherwise, and to the extent the law allows, our total liability to you is limited to what you have paid us in the 12 months before the claim. We are not liable for lost profits, lost data or lost work. ReviewFlow is a tool for describing software, not a system of record: keep your own copies of anything that matters.

10. Ending the agreement

You may cancel at any time. We may suspend or end an account that breaks these terms, that is used unlawfully, or whose payment fails and is not put right. If we end your account for anything other than a breach, we will refund the unused part of your term.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the UK, you keep the protection of your local law and may bring proceedings in your own courts.